Support

Something not working, or not sure how something works? Email us and a human will write back.

Pausing or stopping a timer

While a timer is running, hold Play/Pause on the remote for about a second and a half. A menu opens with Keep Going, Pause, Add 5 Minutes and Stop. Keep Going, or Back, closes it and the timer carries on. The home screen has the same reminder under your timers.

Why pressing buttons doesn't stop it

That's on purpose. While a timer runs, every other press, whether it's a click, a swipe or a quick tap of Play/Pause, just makes the picture react. A child can play with the remote, drop it or sit on it, and the timer keeps going. The hold is there to stop accidents, not to lock anyone out, so a child who learns it can open the menu too.

Going back to the home screen

Back on the remote takes you to Soonish's home screen, where the running timer comes first as Back to the Timer. If nobody touches the remote for about 10 seconds, the timer comes back on its own. Press Back again at home to leave Soonish. The timer keeps running either way.

Leaving the app, or the Apple TV going to sleep

The timer runs on the clock, not inside the app, so it keeps going if you switch to another app, the Apple TV goes to sleep, or Soonish gets closed. Open Soonish again and the picture shows the right amount of time left.

If the timer ended while you were away, you'll see its ending, as long as it finished in the last 10 minutes. After that, Soonish opens at the home screen.

The TV went dark during a timer

Soonish keeps the Apple TV screensaver away while a timer runs, and for the first 10 minutes of a pause. Some TVs have their own power saving that turns the screen off after a while, no matter what's showing. If yours does, look in the TV's own settings for an energy-saving or auto power-off option. Soonish can't reach those.

Seeing the minutes left

Turn on Show Minutes Left in Settings and a small "12 min" shows in a corner of the picture. It's off to start with, so the picture does the talking.

Changing your timers

Pick New Timer on the home screen to make one. To change or delete a timer, highlight its card, then click and hold the center of the remote until Edit appears. Deleting asks first.

Bringing back the starter timers

Soonish starts with four timers: iPad Time, Clean Up, Brush Teeth and Bedtime. If you've deleted any of them, Restore Starter Timers in Settings brings them back. Your own timers, and any starters you've changed, stay as they are.

Turning the sounds off

Turn off Sounds in Settings and Soonish stays quiet. With it on, the TV's volume decides how loud it is.

Does it need the internet?

No. Soonish never goes online, so it works the same with no connection at all.

Privacy

Soonish doesn't collect anything about you or your family. The full explanation is on the privacy page.